CSSI is able to provide quality Return Merchandise Authorization Services by employing its expertise in developing network, database and IT systems tailor made to customer's request. We have provided RMA services for one of the top hard disk drive manufacturing company and is currently handling RMA returns for Fujitsu in the Asian and Oceana Region.

Living up with it’s world-class standard of services, CSSI has proven once again its worth and class when it has been accredited to become the Fujitsu Return Merchandise Authorization Collection Service Provider in the Asian and Oceania region.

CSSI recently launched its full time CSSI Fujitsu Return Merchandise Authorization (RMA) off site collection service centers during the second quarter of Y2002. This will cater to qualified Fujitsu Asian Subsidiaries’ customers with defective Fujitsu hard disk drives that are still under warranty for replacement or credit claims.

The CSSI Asia RMA site is strategically located in Singapore. The CSSI RMA Site launched its services last May 6, 2002. The office is located at 70 Bendemeer Road, #04-04 Hiap Huat House Singapore.

The operation will be supporting validation requests from customers to issuing RMA, credit and/or replacement of Fujitsu hard disk drive up to the actual shipment of defective drives to Fujitsu and vice versa.

Each customer will be able to send their valid defective Fujitsu drives to the CSSI RMA site for credit claims or replacement with tight systems integrations and coordination with Fujitsu. CSSI will as a result ship the replacement to the receiving customer or generate a credit report to Fujitsu for a particular customer.